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Queenstown boasts numerous hotels, offering various amenities and levels of luxury. Consider factors like location, price, and included amenities when choosing a hotel.

Motels and self-contained apartments provide a more independent and cost-effective option, especially for longer stays or groups traveling together. Many offer kitchen facilities, allowing you to prepare your own meals.

Backpacker hostels are a great choice for budget-conscious travelers, offering dorm-style rooms and communal spaces. They’re a fantastic way to meet fellow travelers and experience a social atmosphere.

For larger groups or families, renting a holiday home or villa can provide ample space and privacy. These options often come with fully equipped kitchens, laundry facilities, and other amenities

Platforms like Airbnb offer a diverse range of accommodation options, from private rooms to entire homes. This can be a great way to find unique and affordable accommodation.

If you have specific accessibility requirements, please contact us or your chosen accommodation provider in advance to ensure your needs can be met.

Tickets for individual Winter Pride events can be purchased [online/at the door/at designated ticket outlets]. [Link to ticketing platform or list of outlets, if applicable]. We highly recommend purchasing tickets in advance to avoid disappointment, as some events may sell out.

[If applicable: Information about festival passes, including what they cover, pricing, and where to purchase them.] A festival pass can be a great value option if you plan to attend multiple events.

Ticket prices vary depending on the event. Check the individual event listings on our website for specific pricing information.

[If applicable: Information about concession discounts for students, seniors, etc.]

[Explain how attendees can collect their tickets, e.g., print-at-home, mobile tickets, box office collection.]

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See Refunds and Cancellations section below

If you cannot make it to the festival for any reason then you can process a self-refund through humanitix. All tickets are partially refundable up until 30 days prior to the event. Refer to your Humanitix ticket for full refund conditions.

Winter Pride reserves the right to alter, cancel and move events if requested or required to by authorities and/or government bodies, including local authorities. The non-refunded portion of fees is used to cover administration, booking, marketing and other commitments to suppliers.

In the unlikely event that Winter Pride cancels an event, you will receive a full refund for the ticket price. We will notify you of the cancellation as soon as possible via email and/or through our website and social media channels. Refunds will be processed automatically to the original payment method.

• General Ticket Sales: [Clearly state your refund policy for general ticket sales. Common options include: “All sales are final,” “Refunds are available up to [timeframe] before the event,” or “Tickets are non-refundable but may be exchanged for another event subject to availability.”]
• Festival Passes: [If applicable: Specify the refund policy for festival passes, which might differ from individual event tickets.]
• Special Event Tickets (e.g., Gala Dinner, VIP Experiences): [If applicable: Specify the refund policy for special event tickets, which might have different terms.]

While our general policy is [state your general policy], we understand that extenuating circumstances may arise. If you need to request a refund due to unforeseen circumstances, such as a medical emergency or bereavement, please contact us as soon as possible with supporting documentation. We will review each request on a case-by-case basis.

To request a refund (where applicable), please contact us through our contact page with your order details and reason for the refund request. We will process your request as quickly as possible.

This detailed explanation covers various scenarios and provides clear instructions for requesting a refund, making it easy for attendees to understand their options. Remember to replace the bracketed information with your specific policies.

Very rarely as most events sell out in advance. We do not recommend coming to Queenstown intending to get into events on the door, but if you don’t mind taking a risk, you can always try. The best way to get access to our events is by purchasing tickets through humanatix.

Yes! Winter Pride runs a Coat Check at most events where it would be convenient for guests to store their additional clothing or bags – namely, parties and shows. Coat Check is a free service, included in the price of your pass or tickets. However, we always welcome donations to support our charity partners.

Throughout the festival there will be opportunities to donate to charities, such as the local rainbow youth support group “The Spectrum Club” or QTopia, the islands largest rainbow charity. You can do this directly through fundraisers at specific events such as the Charity Ski Race or at fundraisers at night time events. So bring some spare change and keep an eye out for local charity presence at our events.

Very rarely as most events sell out in advance. We do not recommend coming to Queenstown intending to get into events on the door, but if you don’t mind taking a risk, you can always try. The best way to get access to our events is by purchasing tickets through humanatix.

First aid services will be available at [locations and times]. Please approach any event staff or volunteer if you require medical assistance.

Security personnel will be present throughout the festival to ensure the safety and security of all attendees. Please report any suspicious activity or concerns to security or event staff.

In case of an emergency, please follow the instructions of event staff and security personnel. Emergency exits will be clearly marked at all venues.

We encourage all attendees to take responsibility for their own safety and well-being. Stay hydrated, dress appropriately for the weather conditions, and be mindful of your surroundings. If you are feeling unwell, please do not attend the event.

Winter Pride is committed to creating a welcoming and inclusive environment for everyone. We have a zero-tolerance policy for harassment, discrimination, or any form of abusive behavior. Please treat all attendees, staff, and volunteers with respect.

Queenstown weather can be unpredictable, especially during winter. Please check the forecast before attending events and dress accordingly in warm layers. Be prepared for rain, snow, or cold temperatures.

Queenstown is located at a relatively high altitude. Some individuals may experience altitude sickness. Drink plenty of water, avoid strenuous activity upon arrival, and allow time to acclimatize.

We select venues that are accessible to people with disabilities whenever possible. Information about the accessibility features of each venue will be available on our website and in the individual event listings. This may include information about wheelchair access, accessible restrooms, and other features.

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If you have other accessibility needs not mentioned here, please contact us in advance so we can work with you to make the necessary arrangements. We are happy to discuss individual requirements and provide assistance wherever possible.

All Are Welcome: Winter Pride is open to all members of the LGBTQ+ community, as well as our friends, families, and allies. We encourage everyone to join us in celebrating diversity and promoting acceptance

We strive to ensure diverse representation within our programming, performers, vendors, and staff. We believe in showcasing the richness and variety within our community.

We have a zero-tolerance policy for harassment, discrimination, or any form of abusive behavior. We expect all attendees to treat each other with respect and create a positive atmosphere for everyone.

We encourage the use of and respect for individuals’ preferred pronouns. Feel free to share your pronouns and ask others for theirs. Name tags with pronoun options may be available at some events.

We deeply appreciate the support of our allies and recognize the vital role you play in creating a truly inclusive Winter Pride experience. Here are some ways you can contribute to a positive and welcoming environment:

Active Allyship

• Listen and Learn: Be open to hearing and learning from LGBTQ+ individuals about their experiences and perspectives. Create space for their voices to be heard and amplified.
• Educate Yourself: Take the initiative to learn about LGBTQ+ history, terminology, and current issues. This will equip you to be a more informed and effective ally.
• Challenge Prejudice: Speak up against homophobic, biphobic, and transphobic remarks or behaviors, even when it’s uncomfortable. Silence can be interpreted as complicity.
• Respect Identities and Pronouns: Use people’s correct names and pronouns. If you’re unsure, politely ask. Respecting someone’s identity is fundamental to allyship.
• Support LGBTQ+ Organizations and Businesses: Patronize LGBTQ+-owned businesses and support organizations working to advance LGBTQ+ rights and equality.
• Amplify LGBTQ+ Voices: Share LGBTQ+ content and stories on social media and in your personal networks. Help raise awareness and visibility.
• Be Mindful of Space: Recognize that Winter Pride is primarily a celebration for the LGBTQ+ community. Be mindful of taking up space and centering yourself in conversations.
• Don’t Assume: Avoid making assumptions about someone’s sexual orientation or gender identity. Let people self-identify on their own terms.
• Be Open to Feedback: Be receptive to feedback from LGBTQ+ individuals about your allyship. It’s a continuous learning process.

If you experience or witness any form of discrimination or harassment, please report it immediately to event staff or security personnel. You can also contact us through our website or by phone. We take all reports seriously and will investigate them promptly.

You will need to organise your own transport up and down the mountain. Many transport businesses offer pick ups and drop offs.

No. Buses are run by the mountain companies, and can be bought with your ski packages or separately.

We’re thrilled to offer a variety of on-mountain experiences! This year’s lineup includes [list key events and activities, e.g., the Pride Ski Parade, après-ski parties, snowshoeing tours, etc.]. Check our website closer to the event for the full schedule and details.

All the details about on-mountain events, including dates, times, meeting points, and costs, will be posted on our website’s event schedule page [link to page, if applicable] closer to the festival.

Skill level requirements vary depending on the activity. Some events, like the Pride Ski Parade, are open to all skill levels, while others, like backcountry tours, may require more advanced experience. We’ll clearly indicate the required skill level for each activity in the event description.

Some on-mountain events may require separate tickets, while others might be included with a festival pass. Check the individual event listing for specific ticketing information.

[If discounts are available, explain how to access them. If not, state that clearly: “We are currently not offering discounts on lift tickets or rentals, but we encourage you to check with local providers for potential deals.”]

Be prepared for all types of weather with warm layers, waterproof outerwear, gloves, hat, and sunglasses. Don’t forget sunscreen, even on cloudy days. If you’re participating in a specific activity like snowshoeing, specialized equipment may be provided or available for rent. Details will be provided in the event description.

Mountain weather can be unpredictable. We will make every effort to proceed with on-mountain events as planned, but safety is our priority. If conditions are unsafe, events may be cancelled or rescheduled. Check our website and social media for updates.

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Winter Pride is deeply committed to Manaakitanga and Kaitiakitanga, an ethos that drives us to leave the environment in a better state than we found it for the enjoyment of future generations. Our overarching aim is to minimize our ecological footprint across all Winter Pride locations by making deliberate, well-informed decisions across all facets of our operations.
In 2024, we are initiating a series of sustainability measures and benchmarks to kickstart our journey towards reducing our environmental impact. Looking ahead, we remain steadfast in our pursuit of transforming Winter Pride into a 100% waste-free, low-impact event in every location we host events.
To read our full sustainability plan please click the link below:

• Waste Reduction: We aim to reduce waste generation through initiatives such as:
• Providing reusable cups and water bottles.
• Encouraging attendees to bring their own reusable containers.
• Implementing comprehensive recycling and composting systems at event venues.
• Minimizing single-use plastics and packaging.
• Energy Efficiency: We strive to reduce our energy consumption by:
• Utilizing energy-efficient lighting and equipment.
• Encouraging the use of public transport, walking, and cycling.
• Choosing venues with sustainable practices.
• Local Sourcing: We prioritize sourcing goods and services from local suppliers whenever possible, reducing transportation emissions and supporting the local economy.
• Protecting Natural Resources: We encourage responsible use of water and other natural resources.
• Carbon Footprint Reduction: We are actively working to reduce our carbon footprint by implementing sustainable practices and exploring carbon offsetting options.
• Education and Awareness: We aim to educate our attendees about sustainable practices and encourage them to adopt environmentally responsible behaviors.

• Bring Your Own: Bring your own reusable water bottle, coffee cup, and shopping bag to reduce waste.
• Use Public Transport: Utilize Queenstown’s public transport system, walk, or cycle whenever possible.
• Dispose of Waste Responsibly: Use the provided recycling and composting bins correctly.
• Respect the Environment: Be mindful of the natural environment and avoid littering.
• Support Sustainable Businesses: Choose to patronize businesses that prioritize sustainability.