At Winter Pride we want everyone to have a really fun week, but more improtantly, to be safe.
Use the information below to find reosurces you need to register health and safety issues with us and also to get the support you need if there is an issue.
Remember, in an emergency, always dial 111 (Ambulance, police or fire) - you can report all incidents to Winter Pride after you have got emergency help.
For all non-emergency issues, please report issues using the links below.
Winter Pride is committed to the safety of its guests, volunteers and supporters. As such, this page provides safety information specific to the festival, along with some general information about safety resources in the Queenstown area for first time visitors.
As a key part of our commitment to safety, Winter Pride festival doesn’t accept ANY physical or emotional abuse directed towards individuals or groups at our events. We are proud of the diverse nature of our guests, volunteers and supporters, so if you see or experience anyone undermining this – no matter the severity – please report it immediately.
This year we’ve worked closely with NZ Police and our security provider (Cougar) to ensure your safety during the festival. Many of the events will have onsite security or a nearby police presence, but please don’t be alarmed. These agencies are working in support of Winter Pride and are available to help if you experience or witness any safety or security issues.
You can support Winter Pride's security efforts by showing patience in queues and cooperating with security requests. Also, please keep in mind that entry to events will be refused to any person acting in a drunk, disorderly, threatening or violent manner.
If you need Police assistance for any reason during your visit, please dial 111
For station locations and general information please go to:
St John Ambulance provides emergency medical response to the local area and can be contacted by dialing 111. This year St Johns will also be directly onsite at all ‘Party’ events and the ‘Pride in the Park’ celebration. For further information about St Johns Queenstown, click here
Lakes District Hospital Queenstown (located across the from the airport in Frankton) serves as the areas primary hospital. However, depending on the level of care required patients maybe transported to regional hospitals in Invercargill or Dunedin.
For information about can Lakes District Hospital Queenstown please click here
If you have a non-emergency medical issue, you can get urgent and/or clinical care at the Queenstown Medical Center (QMC). For more information click here
There’s a number of full service chemists/pharmacies in Queenstown and the surrounding area, however be aware that all are closed by 10pm.
To contact emergencies services (Police, Fire, Ambulance) anywhere in New Zealand, dial 111. If you’re not sure it’s an emergency, but some form of help is needed, you should still call 111. The operator will help you work out what to do. If you're deaf or hearing-impaired you can register to use the emergency 111 TXT service by clicking here
During Winter Pride, we encourage calling 111 without hesitation if emergency services are needed but we also provide a range of onsite support options to help (or get help) in an emergency. This includes:
If an emergency occurs during a Winter Pride event, we request that you follow any instructions given by the responding emergency authorities.
If an emergency threatens to disrupt or cancel the Winter Pride festival (or any of its events) we will make every effort to communicate that information to you through our website , facebook and twitter sites.
Though unlikely, if during your visit, a widescale emergency effects the Queenstown region, please refer to the Otago Emergency Management agency for information and instructions by clicking here
Winter Pride proudly extends support to anyone experiencing personal issues or crisis through the following agencies.
Confidential, Free, LGBTIQ+ affirming support line and face-face counseling. Find out more on the Outline website or, if you need to access the support line, call 0800 OUTLINE (688 5463).
New Zealand’s national mental health helpline caters to anyone feeling stressed, anxious, worried, depressed and/or needing advice on mental health or addiction issues. Find out more on the 1737 website.
Check in with those who care. Before attending events, arrange times to connect, or places to meet up, with friends/family to confirm you’re safe.
Always arrange safe transport to and from events.
Keep your phone available and charged in case of emergencies.
Keep your wits about you when it comes to drugs and alcohol, know your limits. Mixing drugs / alcohol / prescription drugs can be a serious risk to your immediate health.
Do not engage with anyone who is threatening, abusive or violent. Call for help from security or the police instead.
Never worry about asking for assistance in unsafe situations. Winter Pride volunteers and support agencies are here to help.
If you experience safety issues, please report them to Winter Pride. Talk to a volunteer or you can use this form to let us know directly.
Remember, in an emergency, DIAL 111.
All Health and Safety incidents need to be reported using the Health and Safety Incident Report form (use ink below).
Please deal with any emergency first and after the situaion is under control, then compelete the incident report.
If you need to inform the Winter Pride team of a Health and Safety issue (which isn't life threatening), please log the incident using the link below.
We realise that Police conduct is a critical issue in the rainbow community and are working to find capable third party advocates to help us give support to anyone attending Winter Pride who needs to raise an issue about police conduct at the Festival.
While the NZ Police traditionally work hard behind the scenes to make Winter Pride as safe as possible for our community, there is always the reality that people may enocunter traumatising or negative experiences. It is really important that these incidents are reported.
The police have the following statement regarding their conduct, values and complaints process:
"New Zealand Police values are, Professionalism / Respect / Empathy /Commitment to Maori and the Treaty / Integrity / Valuing Diversity.
"Police as an organisation expect all of our staff to adhere to these values on and off duty. If you are apprehensive about approaching police as a victim we have Rainbow friendly staff DLO’s to support you or if you have an issue with Police you can make a complaint that will be investigated by an independent person and that complaint is then reviewed by the IPCA to ensure robust investigations and that people are held to account.
"All complaints are documented and followed up on. We take complaints against police seriously and are constantly striving to learn and be better, while also dealing with performance issues in a positive way. Criminal and Employment issues are also dealt with in a formal manner to ensure that the public can have trust and confidence in us and our processes.
"Diversity Liaison Officers DLO’s are Rainbow friendly staff who will support you through a complaint process, provide advice or support as required or refer you to support agencies and groups that can help.
"If you have been the victim of an offence or have an issue with the way the police have treated you and want to be sure that you are going to be treated fairly, and in accordance with all the Police values contact your local DLO or ask to speak to the Police Professional Conduct Manager.
"If you don’t feel safe to come to Police you can make a complaint about Police to the Independent Police Conduct Authority via this website : ipca.govt.nz "
If you have an adverse experience with police, please report it to the Independent Police Conduct Authority using the link above.
Any person dealing with police can have a support person attend with them if making a complaint.
Winter Pride do not currently have an independent professional third-party advocate to assist you in making a complaint and the NZ Police do not offer this service.Independent Police Conduct Authority